Shipping policy

Shipping Policy

Effective Date: July 6, 2026

Thank you for shopping with AutoFamily. We are committed to delivering your automotive accessories safely and as quickly as possible. Please review our shipping policy below.

1. Order Processing

  • Orders are processed within 1 business day after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive a confirmation once your order has been processed and dispatched.

2. Delivery Time

Lahore

  • Estimated delivery time: 24–48 hours (1–2 business days).

Outside Lahore (Nationwide)

  • Estimated delivery time: 3–5 business days, depending on your location and the courier service.

Please note that delivery times are estimates and may vary due to weather conditions, public holidays, or courier delays.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Occasionally, AutoFamily may offer free shipping promotions on selected products or orders.

4. Order Tracking

Once your order has been shipped, you will receive tracking details via SMS, WhatsApp, email, or phone, where available, so you can monitor your shipment.

5. Delivery Address

Please ensure that your shipping address, phone number, and other delivery information are accurate before placing your order.

AutoFamily is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

6. Delayed Deliveries

While we strive to deliver your order within the estimated timeframe, delays may occur due to:

  • Public holidays

  • Weather conditions

  • Courier service issues

  • Remote delivery locations

  • Unforeseen circumstances beyond our control

We appreciate your patience in such situations.

7. Failed Delivery Attempts

If a delivery cannot be completed because the customer is unavailable or the provided address is incorrect, the courier may attempt redelivery or return the package to us. Additional shipping charges may apply for reshipment.

8. Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos of the package and product so we can resolve the issue promptly.

9. Contact Us

If you have any questions regarding shipping or your order, please contact us:

AutoFamily

Address: Shop #12, LG Sunny Plaza, Near Gulistan Cinema, Montgomery Road, Fazian Poshish Center, Lahore 55110, Pakistan

Email: m.arslanmalik29@gmail.com

Phone / WhatsApp: +92 306 7778558

Thank you for choosing AutoFamily. We appreciate your trust and are committed to providing fast, reliable shipping and excellent customer service.