Privacy policy

Privacy Policy

Effective Date: July 6, 2026

At AutoFamily, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online store or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our store or place an order, we may collect the following information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely through our payment providers)

  • Order history

Automatically Collected Information

We may automatically collect certain information, including:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Time spent on our website

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Provide customer support.

  • Send order confirmations and shipping updates.

  • Improve our website and customer experience.

  • Detect and prevent fraud or unauthorized transactions.

  • Comply with legal obligations.

  • Send promotional emails or marketing communications (only where permitted by law or with your consent).

3. Payment Information

We do not store your complete payment card information. Payments are processed securely by trusted third-party payment providers that comply with industry security standards.

4. Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences.

  • Improve website performance.

  • Analyze website traffic.

  • Personalize your shopping experience.

You can disable cookies through your browser settings, although some features of the website may not function properly.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted third parties when necessary, including:

  • Payment processors

  • Shipping and courier companies

  • Website hosting providers

  • Analytics providers

  • Legal authorities when required by applicable law

These third parties are only permitted to use your information to provide services on our behalf.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your data, no method of electronic transmission or storage is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders.

  • Maintain business records.

  • Comply with legal, accounting, and tax obligations.

  • Resolve disputes and enforce our policies.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your personal information.

  • Withdraw consent where applicable.

  • Object to certain processing activities.

To exercise these rights, please contact us using the details below.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our products and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page with a revised Effective Date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

AutoFamily

Address: Shop #12, LG Sunny Plaza, Near Gulistan Cinema, Montgomery Road, Fazian Poshish Center, Lahore 55110, Pakistan

Email: m.arslanmalik29@gmail.com

Phone / WhatsApp: +92 306 7778558

We are committed to protecting your privacy and ensuring a safe and secure shopping experience at AutoFamily.