Refund policy

Return & Refund Policy

Effective Date: July 6, 2026

Thank you for shopping with AutoFamily. We value your satisfaction and strive to provide high-quality automotive accessories. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

We offer a 7-day return policy. You may request a return within 7 days of receiving your order if:

  • The item is damaged, defective, or incorrect.

  • The product is unused, uninstalled, and in its original condition.

  • The item is returned with its original packaging, tags, manuals, and accessories.

  • You provide proof of purchase (order number or receipt).

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Used or installed products.

  • Items damaged due to misuse, negligence, or improper installation.

  • Customized or special-order products.

  • Products with missing original packaging or accessories.

  • Electronic products and electrical accessories are non-returnable unless they are defective, damaged on arrival, or the wrong item was delivered.

3. How to Request a Return

To initiate a return, please contact us within 7 days of receiving your order.

Email: m.arslanmalik29@gmail.com

Phone / WhatsApp: +92 306 7778558

Please include:

  • Your order number

  • Product name

  • Reason for return

  • Photos (if the item is damaged, defective, or incorrect)

Our team will review your request and provide return instructions.

4. Return Shipping

  • If the return is due to our error (wrong, defective, or damaged product), AutoFamily will bear the return shipping cost.

  • If the return is due to a change of mind or ordering the wrong item, the customer is responsible for the return shipping charges.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–10 business days.

  • Refunds will be issued using the original payment method whenever possible.

  • Shipping charges are non-refundable unless the return is due to our mistake.

6. Exchanges

If you receive a defective, damaged, or incorrect item, we will gladly exchange it for the same product, subject to stock availability.

7. Order Cancellations

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process after delivery.

8. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will resolve the issue as quickly as possible.

9. Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us:

AutoFamily

Address: Shop #12, LG Sunny Plaza, Near Gulistan Cinema, Montgomery Road, Fazian Poshish Center, Lahore 55110, Pakistan

Phone / WhatsApp: +92 306 7778558

Email: m.arslanmalik29@gmail.com

We appreciate your trust in AutoFamily and are committed to ensuring a smooth and fair shopping experience for every customer.